Thank you for shopping with GREENEARTH RETAIL LTD! We strive to deliver your order in the most efficient and secure way possible. Please read our shipping policy below for all the details regarding shipping methods, delivery times, and more.
1. Shipping Methods
We offer various reliable shipping carriers to ensure your order reaches you in a timely manner. The available shipping options include:
- USPS
- FedEx
- UPS
- DHL
- And other trusted carriers, depending on your location.
During checkout, you will be able to choose your preferred shipping method based on your delivery needs.
2. Processing Time
All orders are typically processed within 1-2 business days after the order is placed. Please note that during peak periods, such as holidays or special promotions, processing times may be slightly longer. You will receive an email confirmation with tracking details once your order has shipped.
3. Shipping Rates
Shipping rates are calculated based on the weight and size of your order as well as the destination address. You will be able to review the shipping costs before completing your purchase at checkout. We strive to offer competitive rates for all our customers.
4. Estimated Delivery Time
Delivery times depend on the shipping method and your location. Below are estimated delivery times:
- Domestic (United Kingdom): 2-5 business days
- International: 5-15 business days (depending on destination and customs clearance)
Please note that these are estimates, and delivery times may vary due to factors outside of our control, such as weather delays or customs procedures.
5. International Shipping
We offer international shipping to most countries. When ordering outside of the United Kingdom, please note that you may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.
6. Tracking Your Order
Once your order has shipped, we will send you a tracking number via email so you can monitor the status of your package. You can use this tracking number on the carrier’s website (e.g., USPS, FedEx, UPS, or DHL) to get real-time updates on your shipment.
7. Shipping Delays
While we work with trusted shipping carriers, delays may occur due to circumstances beyond our control, such as weather conditions, high demand, or customs processing. We kindly ask for your understanding and patience in such cases.
8. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you need to update your shipping information, please contact us as soon as possible at [email protected].
9. Lost or Damaged Items
If your package is lost or damaged during transit, please contact the shipping carrier directly using the tracking information provided. If you need further assistance, feel free to contact us at [email protected], and we will help you resolve the issue.